- You might have uploaded a screenshot. Electronic documents are accepted only in PDF format.
- Make sure that you do not violate the laws of your country, providing electronic documents. You may check up the list of accepted documents, following this link[ https://www.instaspot.com/ru/verification|https://www.instaspot.com/ru/verification]
- Make sure that the document reads your name, address, electronic stamp (seal) and signature or barcode/QR code.
- Make sure that the document is not older than 3 months.
- Make sure that the information in the document fully matches the personal data of your trading account.
